Privacy Policy
VenuesLive respects your right to privacy under the Privacy Act 1988 (Cth), in particular the 13 Australian Privacy Principles which deal with the collection, management and disclosure of your personal information. VenuesLive is committed to protecting your personal information.
This Privacy Policy outlines how VenuesLive collects, uses and manages your personal information.
Your Personal Information is Important to VenuesLive
VenuesLive respects the importance of your privacy and that you have a right to make your own choices about how your personal information is collected and used.
When you provide your personal information, you do so trusting VenuesLive, and unless you directly give consent otherwise, VenuesLive will only collect and use your personal information in accordance with this Privacy Policy.
What Personal Information Do We Collect and Hold?
“Personal information” means information that can identify you, such as your name, address, phone number, email, profession or occupation.
- Name
- Email, mailing and street address
- Telephone and facsimile numbers
- Details of enquiries about services
- Any additional information you provide
Collecting Information About You
VenuesLive will not collect or use your personal information without your consent, except as outlined in this policy.
Information may be collected when you:
- Provide your contact details
- Make an enquiry
- Enter details on the VenuesLive website
VenuesLive may also keep records of your contact, including any personal information provided.
What Happens If We Cannot Collect Your Information?
- VenuesLive may not be able to provide requested services
- Services may not be provided to the same standard
- You may not receive relevant product or event information
Use of Cookies
Cookies are used to improve your experience on the VenuesLive website.
- Browsers usually accept cookies by default
- Cookies help personalise your experience
- Google advertising cookies may be used for relevant ads
- You can disable cookies in your browser settings
Using and Disclosing Your Personal Information
VenuesLive collects your information to provide:
- Information about services
- Information about events
Your personal information will not be used or disclosed without consent unless required by law or necessary to provide requested services.
VenuesLive may display relevant advertisements but does not share your personal information with advertisers.
Collection as Agent for the APL
VenuesLive may collect and process personal information on behalf of event rights holders, including the Australian Professional Leagues Company Pty Ltd (APL).
Information may be shared with rights holders, venues and service providers to administer bookings, transactions and events.
When VenuesLive Will Contact You
VenuesLive will only send promotional emails with your consent.
If you opt in, you may receive updates, product information and event information.
To unsubscribe, use the website option or email privacy@venueslive.com.au. Please allow 14 days for processing.
Accessing Your Personal Information
You can request access to your personal information at any time by contacting privacy@venueslive.com.au. Information will be provided within 14 days.
Updating Your Information
If your information is incorrect or outdated, contact privacy@venueslive.com.au to update it.
Deleting Your Information or Opting Out
To delete your information or stop communications, email privacy@venueslive.com.au or use the unsubscribe option in emails.
Storage and Security
VenuesLive takes reasonable steps to keep your information secure and accurate. Access is restricted to authorised staff.
No internet transmission is completely secure, and VenuesLive is not responsible for unauthorised access beyond its control.
Information is destroyed or de-identified when no longer required.
Links to Other Websites
VenuesLive may link to external websites which are not under its control. You should review their privacy policies before providing personal information.
Questions or Complaints
Phone: 1300 878 610
Address: Privacy Officer, VenuesLive, Suite 1.03, Level 1, Quad 2, 6 Parkview Drive, Sydney Olympic Park NSW 2127
Email: privacy@venueslive.com.au
Future Changes
VenuesLive may update this Privacy Policy from time to time. Updates will be posted on the website and will take effect immediately.